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Our policy towards treating customers fairly (TCF)

It is our policy to treat customers fairly in every area of our business and in every way we can.

We fully support the FCA’s Principles for Businesses number 6: “Customers’ interests – a firm must pay due regard to the interests of its customers and treat them fairly”.

We believe that treating customers fairly and paying due regard to their interests has the following benefits:

  • A first-class service for our customers;
  • Our customers have a clear understanding of our insurance products;
  • We can be measured against common standards;
  • Our staff are better able to fulfil their duties and
  • The security and strength of our firm is assured through ensuring we secure and retain as much business from satisfied customers as possible.

In summary, we believe that conforming to the principle of treating customers fairly benefits not only our customers but also our staff and our firm itself.

We will therefore ensure that the needs and requirements of our clients will be taken into account in everything we do, not just in our customer facing areas. Some examples are:

Management information (MI) and management meetings

– we will consider on a regular basis reports on:

  • Compliance matters
  • Complaints trends
  • Business Performance
  • Customer comments

This data will be used to guide future business decisions to improve TCF performance.

Advertising and promotions

We have a robust procedure in force to ensure that financial promotions and all other advertisements are FCA and Advertising Standards Authority (ASA) compliant. We also monitor the application of such procedures. We ensure that all advertising material is clear, fair and not misleading and provides a balanced picture of the product or our service. We will endeavour to identify and understand our target audience to ensure we treat them fairly.

Remuneration strategy

We have a remuneration policy in place to ensure that the risk of any inducements which are potentially unfair to our clients are removed or the risks recognised and minimised.

Disclosure information

We treat customers fairly by ensuring that all disclosures are made in sufficient time for clients to make informed decisions about a purchase.

Sales

We will ensure that all staff advising customers are competent to do so in a fair way and that their competence is checked regularly.

This policy and the procedures arising from it are reviewed at least annually. Martyn Lambert is responsible for this policy.


New Car Leasing Company LLP is authorised and regulated by the Financial Conduct Authority.

New Car Leasing Company LLP can introduce you to a number of finance providers, we may receive a remuneration if you enter into an agreement with them.

New Car Leasing Company LLP is a credit broker and not a lender. Financial Conduct Authority Registration Number: 727633

Company Registration Number (Registered In England & Wales): OC339975 | ICO Registration Number: Z1555706 | VAT Registration Number: 943449111 l BVRLA Membership Number: 2214

Registered Office: The Old Casino, 28 Fourth Avenue, Hove, East Sussex, BN3 2PJ

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